Refund Policy

We want you to love your purchase — but if something isn’t right, we’re here to help.

1. Returns

You have 14 days from delivery to request a return.

To be eligible:

• Item must be unused and in original packaging
• Proof of purchase is required

2. Non-Returnable Items

We do not accept returns for:

• Used products
• Items damaged due to misuse
• Final sale items (if applicable)

3. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days

4. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours with photos, and we’ll make it right.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Contact

Email us at: support@dermyxia.com